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At IMICRO, we understand the critical role that IT infrastructure plays in the day-to-day operations of your business. Any downtime or technical issue can significantly impact productivity, customer satisfaction, and overall business performance. That’s why we offer comprehensive Annual Maintenance Contract (AMC) services designed to keep your IT systems running efficiently, securely, and without interruption.
IMICRO has a team of highly experienced, friendly professionals working to provide cost-effective, secure, and scalable IT AMC in Dubai. With our fast and reliable IT AMC Services and Solutions, you can access a range of services, from outsourcing single element support to full infrastructure updates.
Whether its system security, support, or maintenance, we tailor our IT AMC solutions (to scale and budget) for businesses everywhere in Dubai. Our clients from across the field - commercial, manufacturing, leisure, and public sector - use our IT specialists to regulate an efficient and proactive work environment.
For almost a decade, IMICRO has managed to offer professional and commercially viable IT AMC services in Dubai. These services are easy to use and provide full coverage for all your future IT AMC-related inquiries/issues.
Our expert engineers work on your IT issues within 10 minutes
Our professional team monitoring your IT network, to ensure lasting efficiency and quick solutions whenever required.
We proactively apply patches, updates and fixes in the background, so you don’t have to wait for actual issues arise.
With our IT AMC solutions, a dedicated manager and engineer ensures that all your legal and regulatory requirements as well as responsibilities are met to avoid any future risk to you or your business.
We implement a system-side security strategy to protect your IT business network from security risks such as malware, spam, intrusion, etc.
Our IT AMC solutions ensure year around backup and recovery services that are tailored to your business scale and data requirements.
| Priority | Impact | Remote Support | Onsite Support |
|---|---|---|---|
High | Total Network / Server Down | Immediate | Immediate |
| Medium | Issue affects partial systems / Peripherals | 15 –30Mins | 4 –6Hours |
| Low | Issue affects 1 or 2 systems / Peripherals | 30 –45Mins | With in 8Hours |
Arrange a free IT Consulation : To find out how IMICRO can help your business to succeed, speak to a member of our expert team. You can call us on +971521418899, email info@imicro.ae, or send us a message using our online form.
An IT AMC or Annual Maintenance Contract is a service level agreement between an IT service provider and your organization. Our IT AMC designs help support high-quality IT performance and boost the overall workspace environment. The services included can differ depending on the terms of your contract, but mostly includes remote support, dedicated IT engineer, and periodic system check-ups, as well as regular IT system report and training.
IMICRO provides professionally managed IT support for all your office IT infrastructure - PC, Laptop, Server, Switches, Router, Printer IP Phone, CCTV, Biometrics devices among other IT peripherals.
IMICRO offers both monthly and yearly IT AMC contracts. Once the plan is drawn according to your needs and receives your confirmation, both parties will sign the agreement. All the terms and conditions are clearly stated under the agreement documents.
IMICRO has various AMC contract options that are personalised to your business needs. Some of the IT AMC services provided under these agreements include :- Unlimited remote support Dedicated IT engineer and on-site visit/ consultation Periodic IT audits and training Monthly reports and preventive maintenance
Consumer satisfaction is a top priority for the IMICRO team. For professional IT AMC support Use our 24/7 Chat support or Call us on our helpline number Email us at @ info@imicro.ae You can also use our ticketing tool to put in a request for remote support of all IT peripherals.
IMICRO has multiple IT AMC packages that are tailored to suit different business models. Most of these packages include a dedicated IT manager and engineer for on-site or emergency IT support. These requirements are easily personalised for the IT AMC you choose.
You can easily scale your IT AMC services according to the changes or developments of your business. By using our remote support services, you can set up a call to discuss your options with our team.
Server lags and overloaded devices cause significant loss in IT performance, affecting the overall productivity of your organization. With IT AMC services, highly trained professionals run a regular background check-up on your systems as well as provide remote and personalized IT support and maintenance. These IT AMC contracts easily scale to match your business needs, making them cost-effective and hassle-free.
Our remote IT support is easily accessed by simple and secure help desk tools. The support center sets a direct meeting with you and instructs you through the process.
Client privacy and security is foremost in all our services. As part of our IT AMC agreement, we prepare and sign confidentiality forms to guarantee the safety of your critical data and assets.
Our IT AMC, the dedicated manager and engineer provides monthly report about the health of your IT infrastructure, Ticket summary, IT Security and monitoring, IT Asset Management and Backup History to the authorised focal point of your company.
Yes, our IT services and support is provided across UAE.
There is an argument to be made that paying of ongoing and preventive maintenance is redundant. It wastes your time and money on problems that are non-existent at the present. But the same argument can be used in support of using an IT AMC. These maintenance checks prevents any future system delays and loss of data, boosting productivity and creating a safe physical as well as virtual work environment.
