Managed IT Services
Fully managed infrastructure, monitoring and helpdesk for a fixed monthly fee.
IT Support & AMC in Dubai
Annual maintenance contracts with same-day on-site response across Dubai.
Looking for dependable IT support in Dubai? iMicro keeps businesses across the UAE running with annual maintenance contracts (AMC), same-day on-site engineers and an SLA-backed helpdesk. From a single office in Business Bay to multi-site operations in Sharjah and Abu Dhabi, our certified technicians resolve issues fast and keep your downtime to a minimum.
Our IT support services are built for the reality of doing business in Dubai — where downtime costs revenue and slow responses erode client confidence. Every AMC is tailored to your environment: we audit your hardware, software and network, build an asset register, and set preventive maintenance schedules that catch problems before they hit. When something does break, our same-day on-site response gets an engineer to your door, while our remote helpdesk handles day-to-day queries in minutes. Whether you run five endpoints or five hundred, our Microsoft and Cisco certified team scales with you across Dubai, Sharjah and Abu Dhabi.
What's Included
- Annual Maintenance Contracts (AMC) tailored to your size
- Same-day on-site engineer visits across Dubai & the UAE
- Remote helpdesk with SLA-guaranteed response times
- Preventive maintenance and health checks
- Asset tracking, patching and warranty management
- Priority escalation for business-critical incidents
Key Features
What Sets Our IT Support & AMC Apart
01
Preventive Maintenance Scheduling
Proactive health checks, firmware updates and disk cleanups that prevent failures before they impact your staff.
02
Dedicated Account Manager
A single point of contact who knows your environment inside out and coordinates every ticket and site visit.
03
Asset & Warranty Tracking
Full hardware and software asset register with warranty expiry alerts so replacements are planned, not panicked.
04
Multi-Site Coverage
One contract covering all your UAE locations — Dubai, Sharjah, Abu Dhabi and beyond — with consistent SLA tiers.
Technologies We Use
Microsoft Windows ServerActive DirectoryMicrosoft 365Cisco MerakiDell ProSupportHP Care PackConnectWiseDatto RMM
Brands & Technologies We Work With
- Microsoft
- Dell
- HP
- Lenovo
Why Choose Us
The iMicro Advantage
Same-Day Response
On-site support anywhere in Dubai, often within the same business day.
Fixed AMC Pricing
Predictable annual contracts with no surprise call-out fees.
Local Helpdesk
UAE-based engineers you can reach by phone, email or WhatsApp.
Certified Team
Microsoft and Cisco certified technicians on every contract.
Ready to Get Started?
Tell us about your it support & amc requirements and receive a free, no-obligation quote within one business hour.
Our Process
How It Works
1
Contact Us
Reach out by phone, the quote form or WhatsApp — we reply within the hour.
2
Site Assessment
Our certified engineers scope your requirements on-site, free of charge.
3
Solution Deployed
We deploy, test and support your solution end-to-end, fully managed.
FAQ
IT Support & AMC — Common Questions
AMC pricing depends on the number of users, devices and sites you run. We provide a free assessment and a transparent fixed annual quote with no hidden call-out charges.
Need IT Support in Dubai? Call us today.
Free assessment. Same-day response. No obligation.